Key Responsibilities:
- TEAM MANAGEMENT
Lead, mentor and support claims assessors, monitor workflow and allocate cases, set targets and conduct performance reviews, and promote accountability and continuous learning - OPERATIONAL OVERSIGHT
Ensure an efficient end-to-end claims process, review and approve claims within authority limits, identify training needs, and support complex or escalated claims - TECHNICAL EXPERTISE
Maintain strong knowledge of group risk benefits and guide the interpretation of policy terms and claim decisions - STAKEHOLDER ENGAGEMENT
Act as an escalation point for clients and intermediaries, ensure clear and professional communication, and resolve complaints efficiently - PROCESS & COMPLIANCE
Ensure adherence to TCF, POPIA and FAIS, maintain audit readiness, and identify inefficiencies to drive improvements
Skills requirements:
- Analytical with strong problem-solving ability
- Strong administration, organisation and communication skills
- Assertive with professional independence
- Leadership and people management with ability to handle pressure
- Extensive knowledge of Group Risk, Employee Benefits and Financial Services industry
Education/Qualification requirements:
-
- Matric
- Relevant business qualification or equivalent experience
- At least 5 years of relevant working experience in Group Risk Claims
- At least 2 years in a supervisory or team lead role (preferably within life insurance or risk benefits)
Location:
Cape Town Based Only
How to Apply:
Submit your CV to: people@jigsawsa.co.za
Applications close 31 May 2026. If you do not hear from us within 2 weeks of applying, kindly consider your application unsuccessful.