Operations Team Leader
Royston Josephs is the Operations Team Leader in Cape Town at Jigsaw, leading his team with structure, accountability and a strong focus on service excellence. In his role, Royston is responsible for overseeing day-to-day operational activities, ensuring productivity targets are met and maintaining compliance across all processes. He manages full-function portfolio administration with quality assurance oversight, conducts resource planning to meet service level agreements and ensures that operational documentation remains accurate and up to date.
A key part of Royston’s leadership involves mentoring and developing his team. He identifies training needs, provides coaching and guidance and creates opportunities for growth to strengthen overall team capability. Through effective delegation and performance management, he ensures that deadlines are achieved with accuracy and consistency while delivering exceptional customer service to all Jigsaw stakeholders.
With 16 years of experience in the financial services industry, Royston brings extensive expertise in insurance funds management, portfolio management and client relationship management. His background includes retirement and investment solutions such as Pension and Provident Funds, Retirement and Living Annuities, Group and Individual Risk products, Unit Trusts, Endowments and Investment Funds. He has strong analytical skills in data and fund management along with in-depth knowledge of financial instruments including offshore funds and share price analysis. His ability to manage business-to-business relationships and deliver solutions aligned with client objectives and regulatory requirements has been a defining strength throughout his career.
Royston’s leadership style is grounded in accountability, continuous improvement and a commitment to delivering consistent results that support both clients and the broader business objectives of Jigsaw.