Key Responsibilities:
Data:
- Ensure receipt of monthly premiums and membership data from clients and intermediaries.
- Accurately update and maintain membership records on relevant administration platforms.
- Reconcile membership data against premiums received for each scheme.
- Maintain compliance with internal procedures and industry regulations (incl. PPR requirements).
- Identify and process members exceeding Free Cover Limits, ensuring medical requirements are correctly managed.
Reconciliations:
- Prepare and issue monthly premium reconciliations to clients, highlighting discrepancies.
- Perform credit control checks and follow up for over and underpayments.
- Follow PPR15 processes by informing clients of non-payment within specified deadline.
Medicals:
- On a monthly basis identify members whose insured benefits are in excess of the Medical Free Cover Limit on each scheme.
- Process medical requests immediately in terms of guidelines.
- Ensure data records are always correct with regards to members whose insured benefits are in excess of the Medical Free Cover Limit on each scheme.
- Maintain updated medicals workflow system.
General:
- Attend to all other client requests (benefit statements, conversion options, monthly billings etc.).
- Ensure the divisional renewals team is provided with information required to do the annual renewals on the schemes.
- Assist (as and when required) the divisional finance team to ensure that the client reconciliations of premiums due and received are updated correctly.
- Ensure accurate reporting to internal management and stakeholders.
- Adhere to governance, risk, and compliance requirements within the financial services sector.
Skills and Knowledge Requirements:
-
Highly Computer literate and thorough knowledge of Excel and its application.
-
Analytical and accounting inclined.
-
Strong administrative and organisational skills.
-
Excellent problem-solving ability.
-
Strong communication skills.
-
Ability to manage resources effectively to meet service levels.
-
Professional independence and assertiveness.
-
Thorough knowledge of Risk Benefits & Employee Benefit Industry.
-
Extensive work experience and knowledge linked to the Risk Benefit Industry.
-
Understanding of the Financial Services Industry.
Education & Experience:
- Relevant tertiary qualification in Business, Finance, or Employee Benefits (advantageous).
- Minimum 3–5 years’ experience in Group Risk / Employee Benefits administration.
- Solid understanding of the Risk Benefit and Financial Services industry.
Location:
- Bellville, Cape Town (this position is Cape Town based only).
- Must also be able to work from home – own internet setup with uncapped data and at least 10 Mbps speed.
- Must be able to travel to key relationship meetings as required.
How to Apply:
Submit your CV to: people@jigsawsa.co.za
Applications close 30 November 2026. If you do not hear from us within 2 weeks of applying, kindly consider your application unsuccessful.