Key Responsibilities:
1. End-to-End Portfolio Servicing:
Administer allocated schemes through the full policy lifecycle, including handover, installation, ongoing servicing, renewal, amendment and termination. Coordinate outstanding information and approvals and ensure portfolio information is accurately captured.
2. New Business, Quotations and Installation:
Obtain, validate and organise quotation and installation information. Prepare draft quotations and quotation summaries and complete installation checklists, scheme and member data, rates, terms and required documentation.
3. Ongoing Policy, Scheme and Membership Administration:
Process member additions, deletions, salary changes, benefit amendments, category changes and other policy movements. Reconcile client or insurer schedules to system records and expected premiums.
4. Premium, Currency, Bordereaux and Settlement Administration:
Prepare and reconcile premium schedules and bordereaux. Support multi-currency administration and track premium receipts, remittances, due dates, outstanding balances and settlement confirmations.
5. Claims Administration and Outsourced Claims Support:
Register and track claims, verify policy and member eligibility, confirm premium status and event dates and assess document completeness. Maintain claims records and follow up proactively until concluded.
6. Underwriting Administration:
Issue or coordinate medical, financial, occupational and other underwriting requirements. Track outstanding requirements and decisions and capture approved terms accurately on the relevant systems.
7. Renewals, Reviews and Terminations:
Maintain a forward renewal diary and obtain, reconcile and validate current membership, salary, premium and claims data. Process scheme terminations in accordance with notice provisions and approved procedures.
8. Stakeholder Service, Cross-Cultural Communication and Availability:
Provide professional, responsive and accurate service across different countries, cultures, time zones and market practices. Provide realistic delivery commitments, proactive progress updates and manage expectations.
9. Controls, Reporting, Governance and Continuous Improvement:
Maintain required portfolio registers, complete quality checks and reconciliations and retain an audit-ready evidence trail. Prepare accurate operational and management reports and identify recurring problems and practical improvements.
10. Systems Testing and Migration Support:
Support system implementations, enhancements and data migration activities. Participate in user acceptance testing, validate and reconcile migrated data, record discrepancies, retest corrected items and maintain required testing evidence.
Skills and Knowledge Requirements:
- Full-Lifecycle Administration
- Group Risk and Credit Life Knowledge
- International and Reinsurance Awareness
- Numerical and Reconciliation Ability
- Claims and Underwriting Administration
- Planning and Workload Management
- Data Quality and Systems Discipline
- Stakeholder and Cross-Cultural Communication
- Problem Solving and Escalation
- Service Orientation and Resilience
Education & Experience:
- Grade 12 (Matric) with Mathematics or Accounting is required
- IISA/COP, employee benefits, insurance administration or related qualification is advantageous
- Diploma or degree in Business Administration, Commerce, Insurance, Finance or a related field is advantageous
- Minimum 3 years’ relevant experience in policy administration, employee benefits, group risk, credit life, claims administration or a related insurance-servicing environment
- Professional written and spoken English is required
- Working proficiency in Portuguese is strongly advantageous
- Strong Microsoft Office capability is required, particularly Excel
- Relevant business qualification or equivalent experience
- At least 3 years of relevant working experience
Location:
Cape Town or Johannesburg is preferred, with attendance at the Bellville or Randpark Ridge office as required by the role and Jigsaw policies.
Other locations may be considered at management’s discretion where the operational and service requirements of the role can be fully met
How to Apply:
Submit your CV to: people@jigsawsa.co.za
Applications close 30 September 2026. If you do not hear from us within 2 weeks of applying, kindly consider your application unsuccessful.