Key Responsibilities:
- Cashbooks and Financial Reconciliations:
- Capture and reconcile daily bank transactions to insurer cashbooks and financial control accounts.
- Reconcile receipts against approved scheme allocation information provided by Portfolio Administration.
- Investigate unidentified, short, duplicate or unusual transactions and resolve outstanding reconciliation items.
- Maintain accurate supporting records and the appropriate separation of insurer premiums, broker commissions and Jigsaw funds.
- Insurer Bordereaux and Reporting:
- Prepare, validate and reconcile insurer bordereaux using approved premium, commission, fee, claim and policy administration information.
- Investigate material differences and fluctuations, obtaining corrected source information where required.
- Meet insurer reporting deadlines and ensure reports receive the required internal review and approval.
- Premium Arrears and Insurer Remittances:
- Prepare and reconcile debtor ageing and premium-arrears information.
- Work with Portfolio Administrators to resolve unpaid premiums, financial differences and recurring discrepancies.
- Prepare applicable premium non-payment reports using approved information and Compliance-confirmed requirements.
- Calculate and reconcile amounts payable to insurers and prepare payment schedules with supporting records.
- Follow delegated payment permissions, banking verification requirements and independent authorisation controls.
- Monitor amounts due to Jigsaw, prepare applicable invoices and follow up outstanding fees and commissions.
- Broker Commissions and Statements:
- Calculate and reconcile broker commissions and reversals using approved rates, policy transactions and insurer records.
- Prepare commission payment schedules and verify accreditation and beneficiary information before independent payment authorisation.
- Prepare and issue reconciled broker statements within agreed service standards.
- Investigate and resolve broker and insurer queries.
- Governance, Audit and Process Improvement:
- Apply financial controls, documented procedures, insurer mandates and confidentiality requirements.
- Identify and escalate material errors, unusual transactions and potential fraud.
- Support fair customer outcomes when resolving financial issues affecting premiums, cover or claims.
- Support financial reporting and audits with accurate reconciliations, schedules and supporting evidence.
- Identify practical process improvements and automation opportunities.
- Provide technical guidance to colleagues and support cross-training and continuity of critical processes.
Skills requirements:
- Strong intermediate-to-advanced Excel skills, including PivotTables, SUMIFS and lookup functions.
- Sound accounting knowledge and control-account reconciliation skills.
- Understanding of banking and payment controls, with VAT awareness.
- Competent use of financial and policy administration systems.
- Strong analytical skills and the ability to resolve complex financial discrepancies independently.
- Accuracy, attention to detail and effective deadline management.
- Professional communication with colleagues, insurers and intermediaries.
- Sound judgement, ethical conduct and confidentiality.
- Ability to guide colleagues and improve processes and controls.
Education/Qualification requirements:
- A relevant diploma, degree or recognised accounting or bookkeeping qualification supported by practical experience. Equivalent demonstrable specialist experience may be considered.
- At least five years’ experience in accounting, financial administration or bookkeeping.
- This must include two to three years of substantial reconciliation and transaction-processing experience.
- Experience in insurance, group risk or outsourced insurance administration is essential.
Location:
Cape Town based.
How to Apply:
Submit your CV to: people@jigsawsa.co.za
Applications close 30 November 2026. If you do not hear from us within 2 weeks of applying, kindly consider your application unsuccessful.