Key Responsibilities:
- IT Service Provider Oversight:
- Oversee outsourced IT service delivery, monitor service levels and hold providers accountable for agreed standards.
- Review incidents, outstanding support requests and recurring issues, ensuring corrective actions are completed.
- Maintain service records, supplier responsibilities, contracts and escalation procedures.
- Cybersecurity and Technology Risk:
- Identify and monitor technology, cybersecurity and supplier risks, maintaining accurate risk and remediation registers.
- Review security controls covering access, multi-factor authentication, endpoint protection, encryption, patching and vulnerabilities.
- Coordinate security assessments and penetration testing, track corrective actions and escalate critical findings.
- Review employee and third-party access arrangements with HR, business owners and service providers.
- Business Continuity and Recovery:
- Monitor backup coverage, critical system dependencies and recovery requirements.
- Coordinate backup restoration exercises, disaster recovery and business continuity testing.
- Maintain evidence of testing and ensure identified recovery gaps are addressed.
- IT Assets, Systems and Technology Changes:
- Maintain accurate IT asset and software licence registers.
- Coordinate approved equipment procurement, deployment, repairs, returns and secure disposal.
- Monitor service quality across Microsoft 365, telephony, networks, connectivity, hosting and workplace technology.
- Work with business owners and application providers to assess security, infrastructure, integration, backup and support requirements for system changes.
- Provide IT assurance input into cloud, AI and other technology initiatives.
- Costs, Governance and Reporting:
- Monitor IT expenditure, subscriptions, licences and contracts against approved budgets and actual usage.
- Identify opportunities to improve service quality, manage costs and strengthen technology controls.
- Maintain supporting records for audits, insurer reviews and privacy and cybersecurity assurance.
- Prepare monthly reporting and develop and implement an IT and cybersecurity improvement roadmap.
Skills requirements:
- Working knowledge of Microsoft 365, identity and access management, endpoints, networks, cloud and hosted services.
- Sound understanding of cybersecurity controls, vulnerability management, backups and restoration testing.
- Ability to evaluate technical recommendations and challenge service providers constructively.
- Strong analytical, problem-solving and prioritisation skills.
- Clear written reporting and confident stakeholder communication.
- Commercial awareness, sound judgement and a proactive approach to risk.
- Ability to work independently, protect confidential information and follow actions through to resolution.
Education/Qualification requirements:
- Matric / Grade 12.
- A relevant diploma or degree in IT, Information Systems, Cybersecurity or a related field, or equivalent demonstrable technical experience.
- Approximately 5–8 years’ experience in IT operations, infrastructure, service management or cybersecurity and technology-risk coordination.
- Substantial experience working with outsourced IT providers, service-level agreements, support escalations and technology controls.
- Experience in a regulated, multi-entity or data-sensitive environment is advantageous.
- ITIL, Microsoft 365, Azure, Entra, security or IT governance certifications are advantageous.
Location:
Cape Town, Johannesburg or another Jigsaw-approved location, subject to operational requirements.
How to Apply:
Submit your CV to: people@jigsawsa.co.za
Applications close 30 November 2026. If you do not hear from us within 2 weeks of applying, kindly consider your application unsuccessful.